What is the procedure for reporting damage to the vehicle? How is damage reported?

A) In case of a traffic accident involving vehicles:
  • The police must be called; and
  • The European Accident Report needs to be completed.

B) In case of a traffic accident in which no other vehicle was involved:
  • The police must be called;

C) The damage must be reported under the CASCO insurance policy or motor insurance policy to the insurance company that issued it (depending on who is responsible for the traffic accident); 

D) A damage report form needs to be completed at the insurance company;

E) An assessor must estimate the damage; and

F) After the damage assessment report is received, the vehicle should be taken to be repaired at an authorized workshop. Print

Groupama osiguranje d.d. - Podružnica Hrvatska